We’re Here to Help
Browse our most commonly asked questions to understand our products, care instructions, and policies better.
Skincare FAQs
What skin types are your products suitable for?
Our skincare products are formulated to cater to a wide range of skin types, including oily, dry, combination, and sensitive skin. Each product is designed with gentle, effective ingredients to nourish and balance your skin. Check the specific product descriptions for details on suitability for your skin type.
Are your productscruelty-free?
Yes! We are proud to say that all of our products are cruelty-free. We do not test on animals, and we ensure that our suppliers and manufacturers adhere to cruelty-free practices as well.
Are your skincare products vegan?
All our products are 100% vegan.
Can I use yourproducts if I have sensitive skin?
Yes, we formulate our skincare with sensitive skin in mind. Our products are free from harsh chemicals. However, we always recommend doing a patch test before using a new product to ensure compatibility with your skin.
How do I choose the right skincare routine for my skin?
Start by identifying your skin concerns (e.g., dryness, acne, aging). Our website features product recommendations for specific skin types and concerns. If you're unsure, feel free to reach out to our customer service team at support@orcute.in or DM us on instagram for personalized advice or consult with a dermatologist.
Can I use multiple products at the same time?
Yes, many of our products are designed to be layered Always allow each layer to absorb before applying the next one.
How often should Iapply sunscreen?
For optimal protection, apply sunscreen every day, even on cloudy days, and reapply every two hours if you're outdoors for extended periods. Sunscreen should be the last step in your skincare routine.
Haircare FAQs
What hair types are your products suitable for?
Our haircare products are designed to work for all hair types, from straight to curly and fine to thick. Whether you're looking to nourish dry hair, reduce frizz, or enhance shine, we have products tailored for your unique needs.
How often should Iuse your shampoo and conditioner?
For most hair types, we recommend washing your hair with shampoo 2-3 times a week to maintain a healthy balance. However, if you have very dry or curly hair, you may prefer to wash less frequently. Always follow with conditioner to keep your hair moisturized and manageable.
Can your products help with hair loss or thinning?
We offer haircare solutions formulated with ingredients that support healthy hair growth and scalp health. Our products promote stronger, fuller hair, but results can vary depending on individual factors like genetics and lifestyle. For persistent hair loss concerns, we recommend consulting a dermatologist.
Are your haircareproducts color-safe?
Yes! Our haircare products are safe for color-treated hair. We use gentle, nourishing ingredients that help protect color while keeping hair hydrated and healthy. For added protection, check out our color-safe shampoos and conditioners.
Can I use your products if I have a sensitive scalp?
Absolutely! Many of our products are formulated for sensitive scalps, free from harsh chemicals and irritants. If you have a particularly sensitive scalp, we recommend starting with our calming, soothing products designed to reduce inflammation and redness.
How can I manage frizz with your products?
To control frizz, use our moisturizing shampoos and conditioners that help hydrate and smooth the hair. Follow up with a leave-in conditioner or styling cream that provides additional moisture and frizz control. Be sure to avoid excessive heat styling, as this can contribute to
frizz.
Shipping and Returns
How long will it taketo receive my order?
Orders typically ship within 1-3 business days, depending on availability. Delivery times vary based on your location, but you can expect to receive your package within 5-7 business days for domestic orders. International shipping times may vary.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times will vary depending on your location.
Can I return or exchange an item?
Please refer to refunds and return policy section on our website
How do I track my order?
Once your order ships, you'll receive a tracking number. You can use this number to track your order through our shipping carrier’s website.
Product Information
How do I know which product is right for me?
Each product description provides detailed information on the ingredients and benefits. We also offer personalized recommendations on our website, or you can contact our customer service team for guidance based on your specific needs. We also undertake personalized skincare and haircare product orders. You can contact us on support@orcute.in
or reach out to us on Instagram to talk to an expert and place an order for
customized products.
Do your products have an expiration date?
Yes, each product has a shelf life, which is usually indicated by a symbol on the packaging. We recommend using products within 8-12
months after opening for the best results.